Consumers Credit Union is seeking a Project Operations Manager for its Kalamazoo-area operation.This is a full-time, mid-senior level position in banking.
Job Description
Consumers Credit Union is seeking an Operations Project Manager in our Kalamazoo market. This position is primarily responsible for overseeing deposit operations as it relates to our core operating system and end user experience. This individual Responsible for project management to include projects outside of our core operating system as assigned by the Operations Manager.
Job Duties:
• Primary contact for Phoenix core operating system including case management, management of all software upgrades including testing, training and rollout, regulation of all admin functionality and employee profiles, recommendation for changes to internal controls, and management of the core as it relates to software integration
• Acts as project manager for rollout of new products, coordinating with all key departments to manage member and employee impact
• Maintain consistent contact with end users of the core to ensure that our projects are making their experience more efficient, more intuitive, and easier.
• Assist in deposit product research and development
• Assist the Help Desk and provide support as necessary
• Assist with risk management as it relates to deposit products including regulatory and internal policy compliance
• Is cross trained and serves as a backup to the Deposit Operations Specialist I for ACH processing
• Assist in any area as directed by your supervisor
Desired Skills and Experience
Skills and Qualifications:
• Project management experience
• PMP certification preferred
• Exceptional customer service skills
• Passion for technology, process improvement, and innovation
• Strong leadership skill
• High ability to execute projects and achieve results
• Bachelor’s degree and 4+ years of relevant experience ideal
• Experience managing vendor relationships
• Must show ability to work independently and make decisions in the best interest of the credit union and its members
• Strong written and verbal communication skills and computer skills including Microsoft Office
Company information
Consumers Credit Union is a successful community based financial institution with 14 offices in West Michigan. Due to the growth of our credit union we are looking for the right individual to add to our Operations team. Consumers Credit Union has a strong presence in the local community with a growing base of offices and members. We aspire to maintain a highly innovative and technologically advanced culture to support our retail functions.
Consumers Credit Union has been identified as one of West Michigan’s 101 Best Places to work, Consumers offers an outstanding compensation and benefit package.
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Consumers Credit Union is an equal opportunity employer.
Company Description
Our Mission: To develop the future leaders of a global, free-enterprise society.
We believe in: The advantages of an entrepreneurial, free-enterprise society, individual freedom and individual responsibility, functioning from a foundation of ethics and integrity, and
promoting and leveraging the global, diverse and multicultural nature of enterprise.
Consumers Credit Union is a community based financial institution with 14 offices in West Michigan. Consumers Credit Union has a strong presence in the local community with a growing base of offices and members. It aspires to maintain a highly innovative and technologically advanced culture to support our retail functions.