I am an experienced researcher and consultant in customer satisfaction, customer loyalty, and utilizing customer feedback programs to drive process improvement and market innovation initiatives. I have a strong background in satisfaction and loyalty measurement as well as in business intelligence and process improvement methodologies including Lean and Six Sigma. My principal responsibilities include research project design, management, and providing consulting on the integration of research findings with operational and financial metrics.
Job Title: |
Senior Consultant |
Company: |
CFI Group |
College: |
University of Georgia, Athens, GA
|
High School: |
Marist High School, Atlanta, GA
|
Lives In: |
Ann Arbor |