In my current position as Senior Billing Specialist & Wireless Consultant, I have a myriad of responsibilities. To name a few, I am responsible for resolving client concerns and issues, relative to billing inquiries. I perform all facets of tier-one level tech support and troubleshooting for all mobile devices offered. I am responsible for updating and modifying customer accounts and providing accurate and correct information, as it relates to processing service activations, ESN changes, equipment replacement, and price plan changes and upgrades. I also facilitate matching data solutions, products and services to clients through development of wireless communication solutions, assisting potential and existing clients in the purchase of equipment and services and with initiating follow-up contact with clients to ensure complete satisfaction with all products and services.
| Job Title: |
Senior Billing Specialist & Wireless Consultant |
| Company: |
Verizon Wireless |
| College: |
Lawrence Technological University, Master of Science in Information Systems, emphasis in Management of Technolog, MBA, Southfield, MI
|
| High School: |
Thomas McIntyre Cooley Senior High School, Detroit, MI
|