The Team Lansing Foundation and the Greater Lansing Convention and Visitors Bureau (GLCVB) are launching a formal educational program to equip residents and professionals with knowledge of the region’s many assets. This in turn will enable them to create a positive experience for visitors.
“Tourism is about creating experiences, and front-line workers can have the biggest impact on making a visitor’s time in Greater Lansing memorable,” says W. Lee Hladki, president of the GLCVB and executive director of the Team Lansing Foundation. “We feel equipping local hospitality staff with this esteemed certification will give front-line workers confidence in their interactions with guests, pride in our region and credibility within our industry.”
The program curriculum is delivered through reading assignments and one half-day in-class session and exam. Upon completion, participants will receive a thorough education and a nationally recognized Tourism Ambassador certification designation to add to their resume.
The program begins August 24 and costs $20 per person, with group rates also available. To access a class schedule and additional information visit www.teamlansing.org or www.ctanetwork.com.
Source: Tracy Padot, Greater Lansing Convention and Visitors Bureau
Writer: Suban Nur Cooley
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