Southfield-based tech firm now offers around-the-clock on-site IT service at its data centers

123Net, the Southfield-based data center, network, and voice infrastructure services provider, has announced the roll-out of its new Smart Hands service.

With Smart Hands, 123Net guarantees customers IT support 24-hours-a-day, 365-days-a-year at each of its four Tier 3, carrier-neutral data centers throughout Michigan. Three of the 123Net data centers are located in Southfield, with the fourth being located in Byron Center.

Rather than worry about staffing the data center, customers can now rely on 123Net's own in-house team of network operation center technicians to provide around-the-clock remote management, monitoring, and troubleshooting services. The company promises a 15 minute-or-under response time.

Smart Hands covers duties that include asset management, like audits of full or partial spaces for efficiency and engineering audit of power and network; logistics management, like escorting customer-approved vendors and consultants to and from the data center space; on-site support, like replacing device components and testing for basic network issues; and rack and stack duties, like consulting on design, cabling, setup and more throughout the installation process, as well as the actual installation and setup.

"Our Smart Hands service gives our colocation clients relief knowing they have our skilled NOC technicians on-site to address any requests in a timely manner," 123Net NOC Director Rocky Maynard said in a release. "This makes our clients' data center experience less stressful, saving not only time, but labor and travel costs as well."

123Net celebrated the hiring of its 100th employee in December 2017. The company has previously stated that it plans on growing its employee base by 30 percent every year.

123Net is located at 24700 Northwestern Hwy. in Southfield.