A Mancelona store was recognized as an industry leader in flooring recently, as
Kiss Carpet Design Center received the Retailer of the Year award from Mohawk Flooring for the mid-central region.
That area includes flooring retailers in Ohio Kentucky, Indiana, Michigan, West Virginia and Pennsylvania, so it means Kiss Carpet really stood out this year. Owners Ken Roberts Sr. and Ken Roberts Jr. (yes, father and son, if you wondered) traveled to Tennessee to accept the award--and it wasn't the first win for the company.
"To receive this industry award in 2004 and now again for 2011 is a tremendous honor," says Roberts, Sr. "We pride ourselves on being a reputable local business that always puts the customer's needs first, and we are delighted that Mohawk recognizes our efforts. We are invested in our community, and as your local flooring provider, we want all of our customers to feel like they are part of the Kiss Carpet family."
Among the criteria
Mohawk used in choosing the regional retailer of the year are an increase in sales and business, excellence in promotions, ongoing commitment to training, high store standards, efforts in brand building and merchandising, new installation ideas, and community involvement.
The family-owned and operated Kiss Carpet has three stores; in Mancelona, Harbor Springs and Traverse City.
Writer: Sam Eggleston
Source: Ken Roberts, Sr., Kiss Carpet Design Center
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